Privacy Policy
1. Introduction
This Privacy Policy explains how MetaEdge collects, uses, discloses, and safeguards personal information when you visit https://metaedge.xyz, create an account, participate in the NEST contributor programme, or use our enterprise data-access services (collectively, the "Services"). By using the Services you acknowledge the practices described here.
2. Who we are (Data Controller)
The controller responsible for your personal information is:
| Legal entity | SF MetaEdge CO., LTD. (思美達艾奇有限公司) |
| Unified Business No. | 94226348 |
| Registered address | 10 F.-1, No. 293-1, Sec. 1, Zhongshan Rd., Banqiao Dist., New Taipei City 220731, Taiwan (R.O.C.) |
| Company registration | Registered in Taiwan (R.O.C.); registration certified by the International Trade Administration (Ref. No. 59023, 16 July 2026) |
| Official contact | legal@metaedge.xyz |
For individuals in the European Economic Area and the United Kingdom, our representative for data-protection matters is reachable at wesley@metaedge.xyz, and our Data Protection Officer is reachable at thomas@metaedge.xyz.
3. Information we collect
3.1 Information you provide
Account & contact data: name, email, username, password, country.
Identity & verification (KYC/AML): government ID, proof of address, and business-verification details where required to onboard contributors or enterprise customers.
Payment data: where you pay for Services, payment is processed by a third-party payment processor; we retain transaction records and, where applicable, the wallet address or reference used to make that payment. We do not use these details to send funds to you.
Reward accounting: for contributors, your NEST Points balance and reward history (see Section 6). Rewards are issued in NEST Points.
Communications: support requests, survey responses, and correspondence.
3.2 Information collected automatically
Device & technical data: IP address, device and browser type, operating system, language, and identifiers.
Usage data: pages viewed, features used, and interaction logs.
Contribution metadata (NEST): connection availability, geo-region, bandwidth volume contributed, uptime, and reward accounting. See Section 6 for what is and is not accessed.
Cookies & similar technologies: see Section 7 and our Cookie Policy.
3.3 Information from third parties
We may receive verification results from KYC/AML and fraud-prevention providers, transaction confirmations from our third-party payment processor, analytics and infrastructure providers, and publicly available business information.
4. How we use information and our legal bases
We use personal information to provide and secure the Services, verify identity and prevent fraud (KYC/AML), calculate and issue NEST Points rewards, process incoming payments through our payment processor, communicate with you, comply with legal obligations, and improve the Services. Where applicable data-protection law requires a legal basis, we rely on performance of a contract, our legitimate interests, your consent (which you may withdraw), and compliance with legal obligations.
5. How we share information
We share personal information with: service providers acting on our instructions (hosting, analytics, KYC/AML, payment processing); professional advisers; authorities where required by law; and parties to a corporate transaction. We do not sell personal information.
6. NEST contribution — what is and is not accessed
The NEST contributor programme uses idle household bandwidth. We access connection and routing metadata needed to operate and account for the network (availability, region, volume, uptime). We do not access the content of your personal browsing, files, or communications.
7. Cookies and similar technologies
We use cookies and similar technologies as described in our Cookie Policy, and, where required, only with your consent.
8. International transfers
We may transfer personal information to countries other than your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses.
9. Data retention
We keep personal information only as long as necessary for the purposes described in this policy and to meet legal, tax, and regulatory obligations. Where the law sets a minimum period, we apply it:
KYC/AML records (identity verification and transaction records): retained for at least five (5) years after the end of the business relationship or completion of the relevant transaction, in accordance with Taiwan's Money Laundering Control Act.
Accounting and tax records: retained for at least five (5) years for accounting vouchers, and at least ten (10) years for accounting books and financial statements, in accordance with Taiwan's Business Entity Accounting Act and applicable tax law.
Other personal data: retained only for as long as necessary for the purpose for which it was collected, after which it is deleted or anonymised, in accordance with Taiwan's Personal Data Protection Act.
Where records relate to an unresolved matter (for example a pending claim, dispute, or investigation), we retain them until that matter is resolved.
10. Your rights
Depending on where you live, you may have rights to access, correct, delete, port, restrict, or object to processing, and to withdraw consent. Your data-protection rights are determined by, and exercised under, the data-protection law of your own jurisdiction (for example, the GDPR/UK GDPR in Europe and the UK, the CCPA in California, and the Personal Data Protection Act in Taiwan). To exercise any right, contact legal@metaedge.xyz (EEA/UK: wesley@metaedge.xyz; DPO: thomas@metaedge.xyz). You may also complain to your local supervisory authority.
11. Security
We use technical and organisational measures appropriate to the risk to protect personal information. No method of transmission or storage is completely secure.
12. Children
The Services are not directed to children under the age required by your local law, and we do not knowingly collect their personal information.
13. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be notified through the Services or by other appropriate means.
14. Contact
Questions or requests: legal@metaedge.xyz.
EEA/UK representative: wesley@metaedge.xyz.
Data Protection Officer: thomas@metaedge.xyz.